SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20161001-BE159-2147412447. Severity: Incident, No Injury. Matched catalog product: Samsung galaxy. Source model text: Galaxy 7S. Incident: On July 26, 2016, I purchased a Samsung Galaxy 7S at full price to use as a prepaid phone at The Verizon Wirelesss store in Cherry Hill, NJ, located at 2110 E. RT 70. I asked my salesclerk,[REDACTED], if I could purchase an extended warranty. I was told I could not because I paid for the phone in full to use as a pre-paid. It did not sound correct to me, but she wouldn't budge. My bill of sale invoice number is: [REDACTED]. Recently, I started having issues with the phone getting extremely and dangerously hot. When I called to report the issue, I was told that my model was not recalled and they won't replace it either because it is over 30 days from my purchase. This phone should be at least covered by the one year manufacture warranty that comes with all their products. I also followed all the tips suggested to keep a smartphone from overheating, but none seemed to work. My issue got worse an worse and came to a head last night when the phone got so hot that it melted into the [REDACTED] case and the screen saver. Thank God it was laying on my outback glass patio table and not in my pocket where it usually is because then it could have caused me serious injury or harm. Today I called the same Verizon store that I bought the phone and case from at approximately 11:45 am to rectify this issue. The woman who answered the phone responded to my issue by stating, "It happened to less than 1% of the people in China. I have 5 customers and no time for this [REDACTED]." She told me t