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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Kenmore Elite Dual Fuel Model 790.xxxx

Category

Kitchen Appliance

Report number

20161008-CE197-2147412214

Ownership age

About 18 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20161008-CE197-2147412214. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Kenmore Elite Electric Range Model #7909413310. Incident: My stove cook top cracked in February, 2016 due to overheating oven. Cook top replaced and nothing further by Sears. October 3, 2016 while I was baking some biscuits my electric panel on my cook top started shooting out electric sparks and was on fire. Lots of smoke, flames and sparks but thankfully we are okay and thanks to my dad installing a fire panel behind the stove my home didn't catch fire. Stove purchased April, 2015 so no warranty. Just paid off last month over $600 now we are faced with buying another stove. This is a major safety issue and we don't want anyone losing their home or life due to this issue. Neither Sears nor Kenmore are willing to do anything about it.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20161008-CE197-2147412214. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.