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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Galaxy S7

Category

Kitchen Appliance

Report number

20161014-52F59-2147412018

Ownership age

Not stated

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20161014-52F59-2147412018. Severity: Incident, No Injury. Matched catalog product: Samsung Galaxy S7. Incident: I have a Samsung galaxy S7 edge, and the phone gets too hot at times to hold. I have had to replace my S7 edge already because the first one got so hot that I dropped it because it was burning my hand. After replacing the broken S7 edge with another S7 edge the problem still continued in the replacement phone. At different times the phone will be so hot to the point I cannot place it to my ear. I have reported the issue to Samsung and all they say is to send it in so they can analyze the problem.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20161014-52F59-2147412018. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.