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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple iPhone 7

Category

Phone

Report number

20161103-D3A87-2147411452

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20161103-D3A87-2147411452. Matched catalog product: Apple iPhone 7. Source model text: iPhone 7, A1778. Incident: I purchased an Apple iPhone 7 in brushed black on September 27th 2016 (Model # MN9H2LL/A) using AT&T as the carrier. I activated the phone soon after receiving it; approximately October 1st. Within the first week, the phone while not in use, became extremely hot to the touch. The phone temporarily stopped working, most likely due to an internal sensor to preserve itself.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20161103-D3A87-2147411452. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.