SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20161120-79469-2147410612. Matched catalog product: Kenmore 790.92803015. Incident: We purchased a Kenmore Smoothtop range in Nov 2012. Just 2 days ago, when my husband turned on the convection oven, the range short-circuited. It caused all the lights in the house to strobe like a fun house and a Horrible arching sound generated throughout the whole house. I was upstairs and could hear it. By the time I got downstairs, my husband had the back door open, airing out the kitchen It was filled with acrid, electrical smelling smoke. The circuit breaker tripped to protect us. After the smoke cleared and we felt safe, we removed the back of the range. We saw melted wires and the plastic box that the wires ran through in the bottom of the panel was totally melted. There was also soot on the panel causing us to believe that a flame-out had occurred. Thank goodness the whole range did not catch fire. We took pictures just in case anyone needs to see them. We think this range needs to be investigated. There is no reason for this to have happened. We had not moved the range in over a year. Have any other incidents like this happened with this range?