Product
KitchenAid KEBS207SSS04
Category
Kitchen Appliance
Report number
20161121-C54E7-2147410495
Ownership age
About 96 months to failure (from purchase date when reported)
Failure type
Explosion / rupture
Incident narrative
SaferProducts.gov consumer incident report 20161121-C54E7-2147410495. Severity: Incident, No Injury. Matched catalog product: KitchenAid KEBS207SSS04. Source model text: KEBS207SSS. Incident: My KitchenAid double wall oven, model # KEBS2077SSS, serial # XW3504799 - the interior glass panel exploded during the self-cleaning cycle. Unfortunately it's Thanksgiving week...we ran the self clean on the upper over first, that worked fine. Then we ran the self-clean on the bottom oven, and near the end of the self-clean cycle, the interior glass panel exploded into a million little pieces that started shooting out around the edges of the door, onto our hard wood floor in the kitchen - the little glass pieces were so hot they burned spots into the finish on the wood floors. This was very difficult to clean up and we finally placed large pieces of cardboard on the floor to catch the small glass pieces that kept dropping out around the edge of the door as the glass cooled. The explosion shot glass pieces two or three feet out onto the floor, thank goodness we were in the next room and no one was injured or burned.
Official report number: 20161121-C54E7-2147410495. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.