SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20161127-91DE8-2147410347. Matched catalog product: Galaxy S7 Galaxy S7. Source model text: MEID-HEX 35899107257085. Incident: Be Aware, do not get the Samsung Galaxy s7 phone!!! The S7 and the [REDACTED] has the same problem as the [REDACTED] , but Samsung is, not making it public. There have been many claims of these phones getting hot and causing injury to people also . In September my S7 started getting sooo hot, that it was sizzling sitting on the table, when I looked at it. it was cracking, I then picked it up and it was so hot that I dropped it. Sprint and Samsung refuse to replace or fix my phone. After my phone did the overnight update and rebooted I got a message across the scream that my android system had stopped working. Then my phone got even hotter. I contacted Sprint and Samsung, but I'm still without a phone and it is November. .Sprint and Samsung want me to file an insurance claim and pay the $200 deductible for a phone that has a problem that I didn�t cause. My phone is still under warranty, but Samsung told me at this time they are not honoring any warranties, and that all warranties are void. What kind of business is this? I was told by a Samsung representative that they have knowledge of some overheating problems with the s7, but they are looking into it, they are not sure if it is the OS or the battery, but they have not had enough complaints to make it public. But when I called back; after Sprint would not do anything but tell me to make an insurance claim, pay the deductible and get a new phone, Samsung denied any knowledge of the S7 overheating. If you have an S7 and it is g