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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.46713605

Category

Kitchen Appliance

Report number

20161201-67411-2147410224

Ownership age

About 38 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20161201-67411-2147410224. Matched catalog product: Kenmore 790.46713605. Source model text: 790. Incident: My husband and I were standing in the kitchen of our home on Wednesday, November 23, 2016, when we heard what seemed to sound like a crack and the glass front of our oven door shattered into a million pieces. We contacted Sears customer service and they finally connected me to their 3rd party insurance company that took the report and sent a technician to my home on December 1, 2016 to take pictures of the damage.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20161201-67411-2147410224. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.