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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Breville BOV800XL

Category

Kitchen Appliance

Report number

20161224-C5968-2147408952

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20161224-C5968-2147408952. Matched catalog product: Breville BOV800XL. Incident: I own many Breville products and have given two of their smaller convections to both of my older children. I purchase these products for their perceived quality. Unfortunately my oven door spring broke and has now rendered my oven unsafe and unusable. This is clearly a design flaw on this model and repairs should be covered by extended warranty. Paying excessive $100 charge to replace defective and poorly designed spring is unacceptable. I like the item and products, but this problem and design issue is a challenge. Absent a satisfactory response of free repair or replacement from Breville, I will be forced to publish incident informal to their major distribution channels.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20161224-C5968-2147408952. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.