afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.92303010

Category

Kitchen Appliance

Report number

20161227-4DE3E-2147408832

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20161227-4DE3E-2147408832. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.92303010. Source model text: 790.80373310. Incident: On December 2, 2015, I bought a microwave (Kenmore Elite, model No.: 790.80373310 and serial number: KG54261192). When everyone in my house was sleeping on November 11, 2016 (after 11 months of using this machine), we were woken up due to smell of burning, and then we found out this machine was smoking and burned automatically. Fortunately, we controlled this unsafe situation. Afterward, we called the Sears Home Services for repair. On November 17, 2016, two technicians from the Sears Home Services came to my house and checked this machine with comments �No power to mag�found burned main bd and wire harness-all phy helper d2c�. Therefore, I would like to report a safety concern for fire hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20161227-4DE3E-2147408832. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.