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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung destroyed in fire. Most likely WA45H7000AW or WA52

Category

Kitchen Appliance

Report number

20170106-68C5A-2147408426

Ownership age

About 12 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20170106-68C5A-2147408426. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2 04. Incident: Samsung HE washer vibrates and shakes tremendously. It is on the list of recalls. I called Samsung today and tried to get information from them. Their customer service rep spoke broken English and was very hard to understand. Since this washer has already thrown items off and hit my foot I am not going to keep it. It is my understanding I will take a substantial loss (from the rep) if I do not replace with a Samsung model. I am not sure how the washer will be disposed of. I asked that question and the rep could not answer. My washer was bought a year ago and has only been used a couple of months. This is a second home that we own and we live here four months of the year.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170106-68C5A-2147408426. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.