Product
KitchenAid KODE500ESS
Category
Kitchen Appliance
Report number
20170109-F79AA-2147408335
Ownership age
About 18 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20170109-F79AA-2147408335. Severity: Incident, No Injury. Matched catalog product: KitchenAid KODE500ESS. Incident: KitchenAid Model KODE500ESS purchased July 15, 2015, from HH Gregg in Naples, FL. Installed by technicians provided by HH Gregg. On January 9, 2017, used the self-cleaning feature for the first time in the upper oven only. Used the shortest cycle available (3.3 hours). About 1.5 hours into cleaning, there was a tremendous blast. Went into the kitchen and found glass everywhere as well as smoke. Could not access the oven as it was too hot. Turned off circuit to oven and called Fire Department. Fire Department made the determination that the unit is defective and that it should be removed immediately. This is not an isolated incident with this model number. KitchenAid is refusing to do anything about it.
Official report number: 20170109-F79AA-2147408335. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.