SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20170112-2A5A7-2147408199. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: We purchased a new Samsung washer and dryer in April 2016 at Best Buy. We were in need of a new washer and decided to go with this particular Samsung set. Even after hearing reports where some Samsung washers have exploded and caused property damage and even bodily harm. I called Best Buy to ask about this issue at which point they stated not to be aware of any issues. I then called Samsung to ask the same question and was told they were not aware of such issue. I had seen news reports where this issue was reported but none in Texas where I reside. In November 2016, Samsung officially recalled several of their washing machines due to excessive vibration or the top detaching from the chassis. In some cases reports of property damage and serious injuries have occurred. After discovering our washer was on the recall, we were terribly concerned about our safety. The remedy offered by Samsung is a free home repair or a rebate toward the purchase of a new Samsung washer. After much research I have found that Samsung is sending a DirectTV technician to make this repair and in many cases the repair fixes nothing. Samsung states to give you an additional one year warranty on the washer which I think is still not good enough. The second option is a rebate toward a new Samsung washer which is not enough to cover the purchase of a replacement. They give you the option of purchasing a different brand washer but they will give you a much lower rebate amount. We are a single income family o