SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170113-92E47-2147408134. Severity: Incident, No Injury. Matched catalog product: Frigidaire Item #5300950|Model #FCFE3062AS. Source model text: Model # PLF398CC D. Incident: Stove top right front burner will not shut off. Items near stove had gotten very hot. Had we not noticed, there would have been a fire. We went on line to find the problem and fix it ourselves. We bought a switch from Sears Parts Direct. The switch came and it was the wrong one. The switch came and it was not the right one. Sears Parts direct will not allow us to return this 96.95 part that is the wrong part in the beginning. Then we went on the Sears Parts Direct to complain and get help. A window popped up on the screen and asked if we needed help. We replied to a person by the name of [REDACTED]. [REDACTED] told us to buy a 180.88 burner. We received the burner but found that it did not fix the problem. They refuse to take the burner back. OK, now we are out 277.83 and have a stove that is a fire hazard. We went on line one more time to check for recalls. We have found that their IS a recall on this product for this exact fire hazard issue. We are very upset that [REDACTED] did not tell us about the recall from the United Sates Consumer Product Safety Commission. This Commission stated that because of the recall, Sears is required to send a repair person to our home and fix the issue for FREE. We will be contacting SEARS again and request that the stove be repaired free of charge and request the return of our 277.83 that is owned to us because they failed to send the correct part, and failed to tell us about the recall.