afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark NV352

Category

Kitchen Appliance

Report number

20170115-EBDD4-2147408033

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20170115-EBDD4-2147408033. Severity: Injury, Level of care not known. Product: Shark vacuum model 352 NV352 (Shark vacuum NV352). Incident: I recently purchased a Shark navigator Model NV352 vacuum for my house. The vacuum works great as a vacuum but when vacuuming it gives a regular (every 5 seconds) gives me an electrical shock that is either a short or is as a result of a great amount of static buildup. I can actually see the electrical arc jumping to my fingertip. I did call the Shark support line and the tech suggested that this was a minor issue and that I needed to rub a static dryer sheet all over it. This did not work nor was there a basic understanding that electrical buildup needs to seek a grounding. This is dangerous.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20170115-EBDD4-2147408033. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.