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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Galaxy S7

Category

Kitchen Appliance

Report number

20170125-01DF5-2147407677

Ownership age

About 5 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20170125-01DF5-2147407677. Severity: Incident, No Injury. Matched catalog product: Samsung Galaxy S7. Incident: The back camera glass shattered. There are numerous reports on line of this happening with the Samsung Galaxy S7 phone. I sent it to Samsung for repair since the phone had been a protective case and was never dropped. However Samsung says the glass was not defective and is charging $70.21 to fix the phone. Because the phone was not dropped or anything pushed into the glass cover it is a flaw in the device. And with so many people having this issue needs to be investigated. The broken glass could cause injury to the user.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170125-01DF5-2147407677. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.