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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20170130-3EA99-2147407520

Ownership age

About 50 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170130-3EA99-2147407520. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: Pavillion g6. Incident: HP Pavillion g6 laptop batteries exploded when under charge. Burned the wall, desk and floor with flaming black plastic and hot batteries. The hot plastic and fires destroyed the labels showing the model number, serial number, etc., for both the computer and the battery pack. There was nothing identifiable left of the battery pack.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170130-3EA99-2147407520. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.