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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung galaxy

Category

Electronics

Report number

20170131-80F17-2147407480

Ownership age

About 19 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20170131-80F17-2147407480. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung galaxy. Incident: My samsung edge 7 plus gets extremely hot during use, it gets so hot that it can barely be held. Sometimes when it overheats and gets extremely hot it will.power down instantly interrupting use. In addition, my phone became so.hot at one.instance that when my daughter went to answer my phone and put it to her ear and face she dropped phone stating that it burned her face although no burn marks her face was physically red where the phone had touch her face and ear. I believe this is a major concern to be taken.into full consideration. I believe the heat and possiblity for phone to become so hot that it explodes or cause undue harm and pain is very likely.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170131-80F17-2147407480. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.