SaferProducts incident

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20170204-C4742-2147407365. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Galaxy S7 Edge. Incident: My Samsung Galaxy S7 Edge phone said it needed to update the operating system and I did it which took over an hour. I was surprised how long it took as I needed to make a call but was not able to on time. I was talking on the phone about two hours and had to plug it in so it did not go dead. I noticed ut was draining pretty fast and that was strange as the display turns off when talking and I had it plugged into a Samsung charger. but I had to end my call as it got too hot and noticed I was sweating just sitting talking and the person I was talking to informed ne my voice was cutting out. After the call my face felt strange and I put the phone in the freezer as it got so hot I could not hold it and it showed low battery but I could not turn it off and thr display was not responding. I went to the bathroom as I was soaking in sweat as the phone was so hot and had been by my head and I realized I had a red rectangle shaped on my face where the phone was and little water blisters. After the phone cooled down in the freezer I was able to recharge it as it had no charge and when I turned it on I could see the image of the keyboard was burnt into the screen. I over the next week noticed it no longer kept a charge for long and if left sitting doing nothing it would get really hot. I looked online and some suggested using an app to control the battery but it was no help. It keeps getting too hot and the temp shows it reaches 300 deg F. The battery drains super fast and the image of t