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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS

Category

Kitchen Appliance

Report number

20170207-2E912-2147407292

Ownership age

About 63 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170207-2E912-2147407292. Severity: Incident, No Injury. Matched catalog product: Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS. Incident: 5years ago we purchased a kitchen package from Lowe's all Samsung appliances. I am contacting you because of the issues we had. 11 months the dishwasher quit was told by the Samsung warranty would be cheaper to buy new we did did different brand. We have had 3 repairs on the refrigerator already.the main concern is our stove caught fire in the electronic components blazing if we hadn't had a fire extinguisher our home would have burnt. We have phoned Samsung but got nowhere. I feel these are unsafe products and poor quality. I

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170207-2E912-2147407292. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.