SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170208-67D5C-2147407255. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Samsung Galaxy Tab 4 Model SM-T230NU. Source model text: DV48J7700GW/A2. Incident: At 3:30am dog woke us, whining and sniffing the air. Realized there was the smell of fire coming from garage, and discovered smell of burnt electronics and hair coming from dryer. Wiring & hair smell so bad it filled the house & triggered wife's asthma. Called Samsung, they sent repair tech under warranty (owned less than a year). Tech confirmed fire had started due to buildup of lint leaking into body of dryer and covering the motor. Said it was due to design flaw, and would likely happen again even if repaired (we cleaned lint trap after every load, but very little else was venting out through duct, was going inside unit instead). Told Samsung we did not want this unit in our house anymore causing another fire, they claimed the damaged parts were repairable and would do nothing about the design flaw causing lint accumulation inside. Told them smell of burned wiring and/or hair made clothes & carpet throughout house smell, the "Executive Customer Service Rep" said I had to send pictures of the smell to be considered for reimbursement (how?), and rudely hung up on me when he was finished.