Product
Craftsman 139.53918d
Category
Lawn Equipment
Report number
20170213-EE267-2147407127
Ownership age
About 0 months to failure (from purchase date when reported)
Failure type
Product safety incident
Incident narrative
SaferProducts.gov consumer incident report 20170213-EE267-2147407127. Matched catalog product: Craftsman 139.53918d. Source model text: 139.54931. Incident: We purchased a new Garage Door Opener from Sears Model 139.54931 built by Chamberlain. We followed all instructions in the manual. On page 32 Adjustment Step 2 Test the Safety Reversal System they tell you to place a wood 2x4 flat under the door, activate the door in the downward direction when it touches the wood the door should reverse. The door did not reverse we checked all settings and installation many times. We found if you jam the door down using the adjustments then you can preform the test successfully. The problem is the force necessary to do this causes the travel rail to bow and keeps a load on the system at all times when the door is down. We called Sears twice the next call connected us to Chamberlain technical. We went through all settings several times the service tech said to place the 2x4 on the 2 inch side which means it was sticking up approximately 4 inches. The door now reversed. The tech said it is now fixed. We asked what would happen if our 2 year old grandson stuck his arm under the door (it would not reverse) his arm is about 2 inches in diameter.
Official report number: 20170213-EE267-2147407127. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.