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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool WGG745S0FS

Category

Kitchen Appliance

Report number

20170221-71AE5-2147406881

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Gas Ranges or Ovens (279)

Incident narrative

SaferProducts.gov consumer incident report 20170221-71AE5-2147406881. Severity: Incident, No Injury. Matched catalog product: Whirlpool WGG745S0FS. Incident: We purchased a new Whirlpool Double Oven Range two weeks ago. Within the first few days we found numerous occasions where the knob on the stove was partially turned to the left letting gas escape into the Kitchen. One one evening the smell was very strong when we walked into the kitchen. After several moments we realized that it was coming from the stove. We had to turn on the ceiling fan to help dissipate the fumes. We know that, on some occasions, one of us apparently brushed up against the knob causing it to turn on. We do not know what happened the evening the entire kitchen filled with fumes. This is obviously a defect in the product as we have had a stove in this same position for the past 35 years without a single incident.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170221-71AE5-2147406881. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.