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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple iPhone 7

Category

Phone

Report number

20170224-7D0A7-2147405766

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Telephones or Telephone Accessories (550)

Incident narrative

SaferProducts.gov consumer incident report 20170224-7D0A7-2147405766. Matched catalog product: Apple iPhone 7. Source model text: iphone 7 plus. Incident: I purchased an iPhone 7 plus on 11/18/2016 and in the last month I have gone through three charging cables. Apple brand cables at $21 with apple brand charger. The phone is burning a connection and burnt it so bad it cant make a connection to charge the phone. I've contacted apple and nothing has been done. Can't duplicate problem is what I'm told witch is a lie. They keep trying to get me to buy apple care. I've also contacted sprint with no help there as well. as its only three months old I should not have to send it in for repair but have the phone swapped with a new one.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170224-7D0A7-2147405766. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.