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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Toshiba Satellite L755 = S5252

Category

Home & Garden

Report number

20170225-B12C5-2147405722

Ownership age

About 61 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20170225-B12C5-2147405722. Severity: Incident, No Injury. Matched catalog product: Toshiba Satellite L755 = S5252. Source model text: Toshiba Satellite L755D-S5363 15.6-Inch LED Laptop - Fusion. Incident: The battery overheated and caused damage to the motherboard, permanently frying it. As a result, although the computer can be turned on, no images appear on the screen and there is no indication that the computer does anything. It powers down within seconds.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170225-B12C5-2147405722. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.