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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue

Category

Electronics

Report number

20170225-EEB43-2147405705

Ownership age

About 17 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170225-EEB43-2147405705. Severity: Incident, No Injury. Product: hp HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue (HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue) Sold by: JC Tech LLC). Incident: 1 year and 7 months buy this computer by amazon.com ORDER # [REDACTED], HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue) Sold by: JC Tech LLC did not know I had this defect, 2 months ago my 17 year old son is using it and set fire to his Room putting at risk the life of my son, contact amazon to make the reempazo and send it to my current address and never answered I need your help I want you to send me my computer that I lost because of your negligence. We have learned of a potential safety issue that may impact product(s) you purchased through the Amazon.com website: HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue) More details, including how to determine if your purchase is impacted and what you should do next can be found in the following notification: https://www.cpsc.gov/Recalls/2017/HP-Expands-Recall-of-Batteries-for-HP-and-Compaq-Notebook-Computers If you made this purchase for someone else, please notify the recipient immediately and provide them with the information concerning these issues. We regret any inconvenience this may cause, but trust you will understand that the safety and satisfaction of our customers is our highest priority. Thanks for shopping at Amazon.com. Sincerely, Customer Service Amazon.com www.amazon.com

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170225-EEB43-2147405705. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.