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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Kenmore 796. 91383410

Category

Kitchen Appliance

Report number

20170308-80464-2147405384

Ownership age

About 61 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20170308-80464-2147405384. Matched catalog product: Kenmore Kenmore 796. 91383410. Source model text: 796.29272001. Incident: I have had this washing machine for 5 years. Frequently it gets extremely unbalanced and literally walks inself into the laundry room, banging into the wall and the dryer. The other day the bottom agitator had come completely loose and was askew in with the laundry like someone had thrown a hubcap in my load. I immediately did an internet search to see if this was a common problem and found out that there has been a recall for my model related to the washing machine becoming dangerously unbalanced. I followed the instructions and called the Kenmore/LG number at 888.812.2935. I told them that my washing machine was broken and that I thought it was related to the recall issue and they scheduled a repair.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170308-80464-2147405384. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.