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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20170327-EC197-2147404826

Ownership age

About 0 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20170327-EC197-2147404826. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: PRO E40 M2 RH95. Incident: Brand New Rheem Water Heater drawing 9000 watts vs rated 4500 watts. Could have burned my house down. My circuit breaker got hot and tripped. I had a brand new out of the box Rheem electric water heater installed 03/23/2017. Only one heating element is supposed to be energized at a time, drawing 4500 watts. Both heating elements were energized on mine drawing 9000 watts or twice the rated current or load. The problem was a defective upper thermostat, which upon replacement was corrected. This Rheem water heater was very unsafe and NEVER SHOULD HAVE LEFT THE FACTORY in this condition. Rheem must not have tested my unit or otherwise have unsatisfactory quality controls

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170327-EC197-2147404826. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.