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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Ecobee EB-STATE3-02

Category

Electronics

Report number

20170330-F38BA-2147404735

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170330-F38BA-2147404735. Severity: Incident, No Injury. Product: Ecobee EB-STATE3-02 (HVAC internet connected smart thermostat). Incident: I own an ecobee3 smart thermostat that was installed about 6 months ago. It has operated fine until a few days ago. I happened to notice the thermostat said the house was over 90 degrees, but it clearly wasn't. After closer inspection I found the face of the thermostat to be very hot to the touch. I removed the thermostat from the wall for safety. I contacted ecobee's tech support and did some troubleshooting with them. Since this is a smart thermostat it keeps temperature logs for history. The tech said he saw the thermostat got to over 100 degrees the night I noticed the problem. The logs showed the temperature rising at about 1 degree a minute before I disconnected it. With their tech over the phone we concluded it was not a wiring issue. I happened to have a second ecobee that was still new in the box to replace a different thermostat. We connected the new one and it operated fine. They are sending me a replacement. While I really like this product, I'm concerned about its safety given this incident. I feel lucky to have caught the problem when I did. I'm concerned the thermostat would have caught fire if left unnoticed.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170330-F38BA-2147404735. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.