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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP g6-2224nr

Category

Electronics

Report number

20170410-5BB1A-2147404535

Ownership age

About 40 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170410-5BB1A-2147404535. Severity: Injury, No First Aid or Medical Attention Received. Product: HP g6-2224nr (HP Laptop Computer). Incident: My HP computer was plugged in and charging on my end table in living room whkls watching a show and the computer keyboard suddenly had flames coming out. Attempts were made to blow out the flames and kept restarting. Then suddenly the computer started to explode. It was like bottle rockets coming from the computer. Several small fires started in my house before we were able to get close enough to dump computer in bucket and cover with blanket to block projectiles from hitting us. Once computer was outside for about 10 minutes it kept shooting off projectiles which I found afterwards was the individual battery cells. Had to use fire extinguisher to put out the couple of fires in house. Sustained damage to carpet, and walls lamp and end table. I am in public safety as my occupation and never seen such a thing. Still have the computer and what's left of battery pack. Website form would not allow upload of photos. I have photos of the computer and the damage to house.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170410-5BB1A-2147404535. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.