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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20170410-E1887-2147404515

Ownership age

About 18 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170410-E1887-2147404515. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M09EL45U1. Incident: We purchased our Rheem water heater in October 2015 from Home Depot and have not had a problem until yesterday when we had no hot water. Troubleshooting, my husband open the heater panel to push the reset button, but found that there were signs of a fire within the walls. The interior reset panel next to the button was completely melted. The water heater is located in our attic and we would not have known of the danger.The interior reset panel next to the button was completely melted. We see that another series of Rheem water heaters were recalled, but not ours. We planned to contact Rheem tomorrow, but felt the seriousness of the fire needed to be reported. We still have the original box if needed.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170410-E1887-2147404515. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.