SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170418-05F88-2147404243. Severity: Injury, First Aid Received by Non-Medical Professional. Product: HP dv7 (Pavilion laptop) (This is a metal HP Pavilion dv7t Select Entertainment Edition. � Genuine Windows 7 Ultimate 64-bit - Now 10 � Intel(R) Core(TM) i7-840QM Quad Core processor (1.86GHz, 8MB L3 Cache)with Turbo Boost up to 3.2 GHz � 1GB ATI Mobility Radeon(TM) HD 5650 graphics [HDMI, VGA] - For Quad Core Processors �8GB DDR3 System Memory (2 Dimm) � 2TB 5200RPM Dual Hard Drive (1TB x 2) with HP ProtectSmart Hard Drive Protection � 17.3" diagonal HD+ High-Definition HP LED BrightView Infinity Widescreen Display (1600 x 900) � Blu-ray writer & SuperMulti DVD burner � HP TrueVision Webcam and Fingerprint Reader [For BrightView Infinity Display] � Intel Wireless-N Card with Bluetooth � Standard Keyboard). Incident: My HP Pavilion dv7 laptop (which I paid $2838.56 for) gets so hot it has burned our four year-old and I have to have my left hand on a oven pad to keep from getting burned while using it. It does this with anything over 6% of CPU usage. I have read there were recalls on several overheating issues with HP but they never contacted me if this is related. If it is not, it should be recalled for safety. It gets worse each month. I've been trying to get all data saved to external drives but I have no choice but to use the computer as I purchased it for work. If I turn it off for over 24 hours it will be cool for a few minutes before revving up the fan and making the metal frame all unbearable and dangerous. I'm afraid some time it will melt the plastic components and start a fire.