SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170510-72162-1662481. Severity: Incident, No Injury. Product: Frigidaire FFGW2415QSA (wall oven). Incident: The submitter said the wall oven was delivered on November 15, 2016 and it was installed on April 10, 2017. The submitter states that the ovens are overheating and they have warped the cabinets around it. She said the oven trim is melting and the cabinets are also discolored. The submitter is concerned that the wall oven will cause the cabinets to catch fire. The submitter contacted the firm on April 26 and informed them of the safety issue. The firm made an appointment for a technician to examine the oven and ensure that it was installed correctly. The technician examined the oven on May 3 and advised the submitter that the oven was installed correctly. He also advised the submitter that the temperature of the cabinets around the oven were over 100 degrees and he pointed out that the oven does not have cooling fans. The submitter spoke with the firm today and they advised her that the ovens are not defective and suggested installing vents in her cabinets. The submitter said she does not want vents installed in her cabinets and she would like to return the oven. The submitter said she used the oven 3 times and the last time was on April 26.