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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung S7

Category

Electronics

Report number

20170511-8D662-2147401568

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20170511-8D662-2147401568. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung S7. Source model text: S7 Edge. Incident: Aug 2016 I purchased a Samsung 7 Edge to replace my [REDACTED]. It ran a little warm. My screen went black. I sent it to Samsung for service (black screen & warm battery). It came back with 2 documents. One stated the battery & LCD screen were replaced. The second stated they couldn't fix it because it was locked. I plugged it in. This device runs HOT. I couldn't hold it in my hands. The LCD screen is fine. I phoned Samsung. they claim the battery wasn't replaced. I believe they fixed my phone with a defective battery. They offered to fix it again. I don't trust them.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170511-8D662-2147401568. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.