SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170524-F6B36-2147400263. Severity: Incident, No Injury. Matched catalog product: Samsung NE58F9500SS. Incident: I purchased a new Samsung Slide in Range, Model Number NE58F9500SS. There are numerous reviews on major appliance retail store websites, YouTube Videos and other evidence to include my own personal experience that this Range poses a significant fire risk which could result in serious injury, death and loss of property. I read the reviews and was skeptical about the reports regarding the cook top control knobs. There are numerous complaints how easy it is to accidently bump the control knobs, thus turning on the cook top burners. On two occasions less than a day apart, myself and daughter both accidently turned on the cook top burners by brushing against them. Once the burner is accidently turned on there is no way to know you have done this unless you are next to the stove. If you brush against the knobs and not know you done this, causing the burner to turn on it is an extremely dangerous situation. The YouTube Video clearly demonstrates this risk as the mother walked outside with her daughter, only to return with the stove on fire. I would respectfully ask you to investigate the complaints immediately and force Samsung to correct this dangerous and defective Range. Although the Control Knobs are push and turn, the spring in the mechanism is too weak, thus causing the accidently engagement of the Control Knob.