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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool Gd5thgxk501

Category

Kitchen Appliance

Report number

20170525-931C8-2147400222

Ownership age

About 176 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170525-931C8-2147400222. Severity: Incident, No Injury. Product: Whirlpool Gd5thgxk501 (Refrigerator). Incident: Whirlpool refrigerator model gd5thgxk501 serial #sm2925581 built 07/02. Unit started smoking and caught fire on 5/21/17. Unit had no problems or repairs done prior to that. The relay box connected to the compressor was burning. Luckily we were at home when it happened. Opened the unit to turn it off. Lights are circulation fan were still running. It did not trip the circuit breaker. Unplugged the unit to stop the fire. Initial contact at whirlpool said there was no recall for this unit and it should be ok to use. I told her no it can't be used and she transferred me to their safety department who dispatched a local repair company to inspect it. Unit needed a new relay, compressor and wiring harness. Whirlpool said they wouldn't pay to fix it due to it's age and offered to but it from me for $175.00

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170525-931C8-2147400222. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.