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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 795.77563600

Category

Kitchen Appliance

Report number

20170528-DDF40-2147400146

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170528-DDF40-2147400146. Severity: Incident, No Injury. Matched catalog product: Kenmore 795.77563600. Source model text: 75577563600. Incident: Kenmore Elite model # 795.77543600, Lights won't shut off when the door is closed. Caused light to turn black/burning smell/light case melted/ causing excessive heat inside frig thus spoiling food and causing in door ice maker issues. I have no lights in frig so I can use the frig for now but I am concerned that a board may still me causing overheating issues. I called 1-800-4-MY-HOME and I got nothing from them. They said there was no recall and they did not know about my problem which I find hard to believe with all of the complaints over the past 3 years. Sears wanted to charge me $99 to send someone to my house and I'm not paying for a know fire hazard. By the looks of this post Sears has known for at least over 3 years that this is a problem and has done nothing but give the run around. please see sears forum https://community.sears.com/Discussions/Single_question_detail/All/Allquestions/I-had-light-bulbs-burning-nonstop-in-my-Kenmore-Elite-Trio-refrigerator--I-called-Sears-two-days-ago-and-was-told-that-it-would-take-7-to-10-business-days-for-the-part-to-come-in--I-wonder-what-part-they-were-referring-to-as-the-entire-ubulb-unit-has-be

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170528-DDF40-2147400146. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.