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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Hamilton Beach Griddle Model# 38518R, Power Adapter Model# ZL203

Category

Electronics

Report number

20170531-7FFBA-2147400064

Ownership age

About 7 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20170531-7FFBA-2147400064. Severity: Unspecified. Matched catalog product: Hamilton Beach Griddle Model# 38518R, Power Adapter Model# ZL203. Source model text: 49983A. Incident: I purchased a Hamilton Beach Flex Brew Model 49983 on 10/22/16. On 5/26/17 the upper water reservoir started leaking into the lower electrical compartment, and out the bottom of the unit. Aside from the mess created on my counter top, I believe this issue could pose a potential shock hazard since the water comes in contact with the electrical. I was prompted to write this report after finding numerous complaints on this issue with a general internet search. I actually found report # 20150815-6EC23-2147429320 on this website which matches my issue exactly. Hamilton Beach was contacted and made aware of the issue. They didn't seem too concerned about the issue and only offered to replace my unit for a fee.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170531-7FFBA-2147400064. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.