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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20170602-D16B4-2147399992

Ownership age

About 45 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170602-D16B4-2147399992. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: 82V80-2. Incident: One year after we moved in our Rheem 80 gallon water heater failed. It was replaced under warranty with a RH Q361304515 80 gallon unit. 4 years later we have no hot water (5/27/17). After investigating the circuit breakers and the unit, we found that the control panel had caught fire and almost completely melted. Since it is still under warranty, Rheem is replacing it however, they only make 50 gallon residential units now. They would not upgrade us to a commercial unit which is what we need for our size house. Our options were to install a 50 gallon unit an modify it with a mixing valve or upgrade to the commercial 75 gallon unit with $700 out of pocket expense. Their customer service and warranty center were of no help!!! So frustrating.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170602-D16B4-2147399992. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.