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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Char-Broil X200 Gas Grill

Category

Kitchen Appliance

Report number

20170610-E3B6E-2147399806

Ownership age

About 5 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170610-E3B6E-2147399806. Severity: Incident, No Injury. Matched catalog product: Char-Broil Char-Broil X200 Gas Grill. Source model text: Char-Broil Tru-Infrared 2-Burner Gas Grill. Incident: I bought a Char-Broil Tru-Infrared 2-Burner Gas Grill from Walmart 6 months ago. The flame keeps going out and because you can't see through the metal plates I can't tell if it;'s still lit or not? When I check to see if the gas is still ignited by clicking the igniter, the gas explodes and pop's the iron plates up into the air. I have tried resetting the gas regulator and when that didn't work I even replaced the regulator, but my flame is still cutting out while still letting out gas and making a very dangerous situation.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170610-E3B6E-2147399806. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.