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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

ENVI HH1012T

Category

Home & Garden

Report number

20170613-73EE5-2147399738

Ownership age

About 21 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170613-73EE5-2147399738. Severity: Incident, No Injury. Matched catalog product: ENVI HH1012T. Incident: On Saturday, June 10, 2017 my husband went into the bathroom on the ground floor of our home around 9pm and found it filled with smoke. Even though the Envi wall heater appeared to be on fire, the unit was still on, as evidenced by the light on the on/off button. My husband unplugged the heater, removed it from the wall and took it outside. I came downstairs and entered the bathroom to find it filled with smoke, and black soot covering the wall near the location where the Envi heater had been installed prior to my husband removing it moments before. We opened windows and doors to air out the bathroom and monitored the bathroom and adjacent rooms to make sure the interior of the adjacent walls had not been ignited.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170613-73EE5-2147399738. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.