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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE GE ProfileTM Series 1.1 Cu. Ft. Countertop Microwa

Category

Kitchen Appliance

Report number

20170712-855F9-2147399043

Ownership age

About 102 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20170712-855F9-2147399043. Severity: Incident, No Injury. Matched catalog product: GE GE ProfileTM Series 1.1 Cu. Ft. Countertop Microwa. Source model text: GE Profile. Incident: During regular use of our GE Profile dishwasher, after completing a "normal" cycle without the use of the "heated dry" feature, the washer heated up hot enough to melt many plastic items within. The plastic dripped onto the heating element and filled our house with toxic smoke. The next day the washer door was inadvertently closed (no cycle running) and it began to heat up again, creating more fumes. We had to turn off the breaker to get the heating to stop.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170712-855F9-2147399043. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.