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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung destroyed in fire. Most likely WA45H7000AW or WA52

Category

Kitchen Appliance

Report number

20170717-77232-2147398900

Ownership age

About 31 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20170717-77232-2147398900. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: wa45h7000aw. Incident: Washing machine on a recall list, felt concerned when it started the spin and wash cycle and making a terrible noise and moving across the floor.Often Scared to use washer in fear it may explode like the others that have been reported.Contacted Samsung for a replacement per their declaration on the website, stated they don't replace, just repair or give you a rebate.Representative stated a service technician would be contacting us to set up a repair time.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170717-77232-2147398900. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.