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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Ryobi model P108; part number 130429075

Category

Electronics

Report number

20170817-7CC52-2147398047

Ownership age

About 28 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20170817-7CC52-2147398047. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Ryobi model P108; part number 130429075 (Ryobi One+ 4Ah battery pack). Incident: I was using a Ryobi One+ drill. I inserted a 4Ah battery pack into the drill. I had only been using the drill 10-15 seconds when the battery terminal melted. The heat melted the grip/handle on the drill and burned my hand. I tried to put another battery in the drill, but the battery damaged the drill and it won't work anymore. There was a recall a couple of years ago on a 4Ah battery, but this battery was a different part number. The battery from my drill was a model P108, part number 130429075. I have contacted Ryobi customer service about six times. They have assured me that the safety department would contact me, but it has been about 10 weeks since I began contacting them. I haven't received a phone call from anyone to resolve these issues or inquire about the incident.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170817-7CC52-2147398047. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.