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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS

Category

Kitchen Appliance

Report number

20170818-9FE8F-2147398034

Ownership age

About 39 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170818-9FE8F-2147398034. Matched catalog product: Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS. Source model text: NE58H9950WS. Incident: My Samsung slide in range model NE58H9950WS has sensitive electronic controls and it sometimes is accidentally turned on if touched when I lean/reach over it. I was cleaning my countertop around the range when a warming function was accidentally turned on. I heard a very loud and long buzzing sound which I discovered was coming from the range. Smoke was coming from around the range and counter. I tried to turn off the oven warming but was not able to do so. I ran to my electrical breaker box and turned off electricity to stop feeding power to what was clearly an electrical fire. (I was not cooking food or cleaning my oven at the time.)

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170818-9FE8F-2147398034. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.