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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Frigidaire FGGF3032MFE

Category

Kitchen Appliance

Report number

20170828-AEAB6-2147397840

Ownership age

About 54 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170828-AEAB6-2147397840. Severity: Injury, No First Aid or Medical Attention Received. Product: Frigidaire FGGF3032MFE (My mother-in-law has a Frigidaire Range Model#FGGF3032MFE. Her Carbon Monoxide detector went off several times. After questioning her as to what she was doing when it went off. She was cooking on the stove top each time. I replicated her action and after an hour a half or boiling water on the stove top the CO detector went off. I contacted Fire Dept who responded and confirmed elevated levels of CO. They checked the stove top and confirmed high level of CO being produced by range. I contacted a repairman who checked for gas leaks and burners which he did not find. Burners displayed a blue clean burn. I contact Frigidaire tech support which was no help whatsoever. It could be a serious issue being ignored. I have several videos I would like to forward with CO meter borrowed from local Fire Dept which show the issue. It occurs when a pot is placed on the quick boil burner. CO meter show it emitting over 200ppm. I'm sure this is going unnoticed by many consumers.). Incident: My mother-in-law has a Frigidaire Range Model#FGGF3032MFE. Her Carbon Monoxide detector went off several times. After questioning her as to what she was doing when it went off. She was cooking on the stove top each time. I replicated her action and after an hour a half or boiling water on the stove top the CO detector went off. I contacted Fire Dept who responded and confirmed elevated levels of CO. They checked the stove top and confirmed high level of CO being produced by range. I contacted a repairman who checked for gas leaks and burners which he did not find. Burners displayed a blue clean burn. I contact Frigidaire tech support which was no help whatsoever. It could be a serious issue being ignored. I have several videos I would like to forward with CO meter borrowed from local Fire Dept which show the issue. It occurs when a pot

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170828-AEAB6-2147397840. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.