SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20170829-A9906-2147397806. Severity: Injury, Emergency Department Treatment Received. Product: American Standard Save (American Standard - Saver "Shower/Tub" glass safety doors). Incident: On the 14th of August I was finishing up taking a shower. I had gotten out of the tub/shower combo drying off. Simply said the shower doors seemed to explode with no associated causal factor. (I.E. Nothing hit the doors, I was not moving the doors, simply out of the blue). The door shattered into 1000 pieces. I had to go to hospital as I stepped on glass and cut my foot. I was also cut dozens of other times by tiny pieces of glass. (Very small cuts...but I only point this out as some of the glass seemed to vaporize.) I contacted the company to report the incident. They sent me several emails that basically said that the doors we probably damaged at some point and I would not necessarily "see" the chip that caused the break. The explanation the American Standard provided is actually quite bizarre and to me makes no sense. I later discovered on the LOWES website that other people have had this same type of incident occur. (There is actually one review with photos that look exactly like what happened to me...that post was in 2014). In short I thought that response from the company was preposterous....they offered me new shower doors and I told them that was not what I wanted....I wanted them to look into the safety of the doors and they never wrote back. The doors are American Standard - Saver Doors. They were purchased in 2014 at Lowes in Pokomoke Maryland by my father-in law. (I bought my house from my in-laws)