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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung FTQ353IWUX

Category

Kitchen Appliance

Report number

20170913-2926D-2147397478

Ownership age

About 71 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170913-2926D-2147397478. Severity: Incident, No Injury. Matched catalog product: Samsung FTQ353IWUX. Incident: We were using the stove and oven preparing dinner when smoke and flames and popping sounds arose from the back of the range. My husband quickly pulled the range away from the wall and unplugged it, as the smoke and unmistakable smell of an electrical fire spread through the house. An inspection of the rear of the range revealed several burned areas--wires leading to the element, light, and elsewhere--as well as melted plastic connectors. While we don't leave the stove unattended while in use, it is not unusual for us to go into the yard while something is in the oven. Thankfully this was not the case Monday evening as we would likely have been dealing with a house fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170913-2926D-2147397478. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.