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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20170925-72BC1-2147397212

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20170925-72BC1-2147397212. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: ME18H704SFS. Incident: I purchased a Samsung Microwave. The microwave was delivered and installed in July 2017. About a week or so ago, I woke up one morning and noticed this discoloration on the front of the microwave. I attempted to clean with [REDACTED] and realized it was a permanent discoloration. I opened the microwave door and noticed the interior door had an oval side burn hole at the bottom and a couple of inches above it the rack showed evidence of being burnt too. --- I have had a [REDACTED] Microwave in the same location for going on 20 years with no problem. I know what you can put in the microwave and what you cannot. I use the microwave exclusively to heat up water for tea in the morning, [REDACTED] microwaveable breakfast, [REDACTED], bake potatoes and reheat leftovers in microwave safe dishes, ---- There is no plausible explanation to explain why this microwave caught on fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20170925-72BC1-2147397212. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.