Product
Hamilton Beach Griddle Model# 38518R, Power Adapter Model# ZL203
Category
Electronics
Report number
20171027-40D9A-2147396400
Ownership age
About 18 months to failure (from purchase date when reported)
Failure type
Stopped working / malfunction
Incident narrative
SaferProducts.gov consumer incident report 20171027-40D9A-2147396400. Severity: Incident, No Injury. Matched catalog product: Hamilton Beach Griddle Model# 38518R, Power Adapter Model# ZL203. Source model text: 40880. Incident: In 2016 I purchased a Hamilton Beach electric kettle (model # 40880, series code A01S1CE). About 4 weeks ago I was heating about 2 cups of water and the kettle failed to shut off. Boiling water suddenly came gushing out of the spout in an arc, splashing over my kitchen counter. I immediately removed the kettle from its stand and unplugged it. Thinking that this was an anomaly I dried off the unit and waited before using it again. It continued to malfunction in the same way, so I reported the problem to Hamilton Beach. Their representative told me that no one else had reported this problem. My concern is that this product could cause serious burns from boiling water gushing out of the spout. Fortunately I was standing far enough away that I was not injured, but this product obviously has the potential to cause serious burns.
Official report number: 20171027-40D9A-2147396400. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.